Update from Our Executive Management Team

This Page Will Be Updated Frequently; Check Back Often
Updated 4.1.20 11:00am
Protecting our community

There is no higher priority to Awakon Federal Credit Union than the safety and health of our members, staff and community. We are constantly monitoring the latest developments with respect to Coronavirus/COVID-19, so that we can be timely in our response and we will continue to implement additional precautionary measures to help you stay prepared and safe. We will provide updates as needed. If you have any questions or concerns, please call or text us at (989) 733.8557

Until further notice, our lobbies will be closed to the public. Our Drive thru service will remain open for normal business hours, with the exception of our Wolverine location. We apologize for any inconvenience, our main priority is to keep our employees and members safe.

Prevention Implementation at all Awakon Locations

• Increased cleaning and sanitizing of workspace and public areas.
• Social distancing when possible.
• Holding virtual meetings as needed.
• Staff working remotely or refraining from coming into the office if showing any symptoms of illness.

WE ARE ALL IN THIS TOGETHER

Please Use Our Online Services @ AwakonFCU.net,
our AwakonFCU Mobile App or Call/Text 989.733.8557 For Assistance

Crisis Management

Awakon Federal Credit Union has always had a Crisis Management Team in place to be prepared for emergency situations and to prevent or minimize any interruption of service to our members. Our Crisis Management Team has been meeting on a regular basis and is prepared to implement different phases of protection for our staff and members as needed.

Beware of Scams

Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.

Awakon Federal Credit Union continues to provide you with the best member experience possible. For convenience and 24/7 availability, we offer the following digital banking tools, which are easy to use.

Online Banking Services
Online Bill Pay
Alerts & Notifications
Online Statements
• Direct Deposit
• Transfer Money Between Accounts (Online and in Mobile App)
Person to Person Payments (P2P)
Online Loan Applications
• Mobile Deposits (AwakonFCU Mobile App)

In addition, in consideration and support of our member’s financial well being, we are waiving ALL phone payment and Skip-A-Pay fees, moving forward.

At this time we will be using Fannie Mae’s definition of a hardship for COVID-19 for our portfolio loans, which includes:
• Unemployment
• Reduction in regular work hours
• Illness of borrower/co-borrower or dependent family member

If a member has a Fannie Mortgage, they can contact NMS’ Loss Mit Team at lossmit@gonms.org ,text a message to 989.497.1440 or call 989.497.1651, ext 620. NMS will discuss workout options with them.

Please know that if you, our member, are experiencing financial hardships, Awakon is willing to work with each one of you to help keep you financially sound through this time in our country’s history.

COVID-19 Income Replacement Loan

For Members who are experiencing a financial hardship due to COVID-19 (Work Displacement, Unemployment, Reduction in regular work hours, illness of borrower/co-borrower or dependent family member, etc.)
-Loan amounts ranging from $500 up to a maximum of $1,500
-Terms up to 15 months
-0% APR for 90 days and then 5% APR
-First payment deferred for 3 months (90 days)

Apply online and email last paystub to lending@awakonfcu.net or text it to 989-733-8557, referencing your loan application.

If you are a small business owner, please follow this link for resources: Small Business COVID-19 Assistance

We Are In This TOGETHER!

If you have any questions, please call or text 989.733.8557

All of our branches, with the exception of our Wolverine location, are open and our staff is here to continue to serve you

****Please note that our Rogers City location is open during our renovation project.

Your Funds Are Safe

Finally, we would like to remind you that your deposits at Awakon Federal Credit Union are safe. Awakon is well-capitalized and financially strong. Further, your funds are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith and credit of the United States Government.

Stimulus Scam Notice:

Coronavirus Stimulus Scams Surface Targeting Members

Fraudsters have been quick to deploy scams involving the coronavirus stimulus package that would include direct payments to individuals and married couples filing jointly. Many variations of the scam could impact our members.

Better Business Bureau (BBB) reported that fraudsters have deployed a variety of scams involving coronavirus stimulus checks and have received several reports of coronavirus scams where individuals are contacted through text messages, social media post /messages, or phone calls.

One version of the scam targets seniors through a Facebook post informing them that they can get a special grant to help pay medical bills. The link within the post takes them to a bogus website claiming to be a government agency called the “U.S. Emergency Grants Federation” where they are asked to provide their Social Security Number under the guise of needing to verify their identity.

In other versions, fraudsters claim individuals can get additional money –up to $150,000 in some cases. The victims are asked to pay a “processing fee” to receive a grant.

In North Carolina, there are several reports of a coronavirus scam in which potential victims received phone calls. Fraudsters told the victims they qualified for a $1,000 to $14,000 coronavirus stimulus payment; however, they must first pay a processing fee.
Coronavirus direct payments will likely be in the form of direct deposits or through U.S. Treasury checks.

Fraudsters may look to seize this opportunity to create counterfeit U.S. Treasury checks to use in their scams. Knowing when the stimulus checks will be issued, fraudsters could steal U.S. Treasury checks out of the mail and attempt to cash them at a credit union after opening an account. This was a common occurrence in the aftermath of Hurricane Sandy as fraudsters counterfeited and forged U.S. Treasury checks representing the Federal Disaster Assistance checks.

Fraudsters may also attempt to convince members into providing their account number under the pretense of direct depositing the stimulus payment to their account.

As always, DO NOT GIVE OUT ANY PERSONAL INFORMATION.