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Protecting our community
There is no higher priority to Awakon Federal Credit Union than the safety and health of our members, staff and community. We are constantly monitoring the latest developments with respect to Coronavirus/COVID-19, so that we can be timely in our response and we will continue to implement additional precautionary measures to help you stay prepared and safe. We will provide updates as needed. If you have any questions or concerns, please call or text us at (989) 733.8557
Our Drive thru service are open for normal business hours.
Beginning Tuesday, November 17th, 2020, our lobbies will be closed to the public. We don’t anticipate fully opening again until after the first of the year. Curbside service and appointments will be available for select services.
Prevention Implementation at all Awakon Locations
• Increased cleaning and sanitizing of workspace and public areas.
• Social distancing.
• Holding virtual meetings as needed.
• Staff working remotely or refraining from coming into the office if showing any symptoms of illness.
WE ARE ALL IN THIS TOGETHER
Please Use Our Online Services @ AwakonFCU.net,
our AwakonFCU Mobile App or Call/Text 989.733.8557 For Assistance
Awakon Federal Credit Union has always had a Crisis Management Team in place to be prepared for emergency situations and to prevent or minimize any interruption of service to our members. Our Crisis Management Team has been meeting on a regular basis and is prepared to implement different phases of protection for our staff and members as needed.
Beware of Scams
Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.
Awakon Federal Credit Union continues to provide you with the best member experience possible. For convenience and 24/7 availability, we offer the following digital banking tools, which are easy to use.
• Online Banking Services
• Online Bill Pay
• Alerts & Notifications
• Online Statements
• Direct Deposit
• Transfer Money Between Accounts (Online and in Mobile App)
• Person to Person Payments (P2P)
• Online Loan Applications
• Mobile Deposits (AwakonFCU Mobile App)
In addition, in consideration and support of our member’s financial well being, we are waiving ALL phone payment fees
If a member has a Fannie Mortgage, they can contact NMS’ Loss Mit Team at firstname.lastname@example.org ,text a message to 989.497.1440 or call 989.497.1651, ext 620. NMS will discuss workout options with them.
Please know that if you, our member, are experiencing financial hardships, Awakon is willing to work with each one of you to help keep you financially sound through this time in our country’s history.
If you are a small business owner, please contact us for information on available resources.
We Are In This TOGETHER!
If you have any questions, please call or text 989.733.8557
Your Funds Are Safe
We would like to remind you that your deposits at Awakon Federal Credit Union are safe. Awakon is well-capitalized and financially strong. Further, your funds are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith and credit of the United States Government.
As always, DO NOT GIVE OUT ANY PERSONAL INFORMATION.
While we strongly encourage our members to utilize our online banking and Awakonfcu mobile app, calling into our Call Center and using Drive Thru services, we will be accepting appointments for limited services. We are installing sneeze guards, regularly sanitizing all offices, requiring staff and members to wear masks at all times, and will maintain social distancing at all times. Our number one priority remains to be the health of our staff and members.